bk111 Privacy Policy

1 Introduction

bk111 ("bk111", "we", "us", "our") operates the online gambling platform accessible at bk111.lat ("Platform"). We are committed to protecting the privacy and security of all personal information provided to us by players ("you", "your") who register or interact with the Platform. This Privacy Policy ("Policy") describes what personal data we collect, the purposes for which we use it, how we store and protect it, with whom we share it, and what rights you have in relation to your data.

By creating an account on bk111 or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Policy, you must not use the bk111 Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to your use of bk111.

2 Data Controller

bk111 is the data controller responsible for the personal information collected through the Platform. As data controller, bk111 determines the purposes and means of processing your personal data. Questions or requests relating to your personal data should be directed to the bk111 Data Protection contact via the support email listed in Section 16 of this Policy.

3 Personal Data We Collect

3.1 Registration & Identity Data

When you create a bk111 account, we collect: your full legal name, date of birth, residential address, nationality, Pakistani mobile number, and email address. This information is required to create and manage your account and to verify your identity as part of our Know Your Customer (KYC) obligations.

3.2 Identity Verification Documents

To comply with anti-money laundering (AML) and KYC requirements, bk111 may collect copies of identity documents including your Pakistani CNIC (Computerised National Identity Card), passport, or other government-issued identification. Proof of address documentation may also be collected. These documents are used solely for the purpose of verifying your identity and are not used for any other purpose without your explicit consent.

3.3 Financial Data

We collect information related to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method details (such as your JazzCash or Easypaisa mobile wallet number, bank account details, or card details where applicable), and transaction history. Full card numbers are not stored by bk111 — card data is tokenised by our payment processor at the point of entry.

3.4 Transactional & Betting Data

bk111 records details of all bets placed, games played, stakes, outcomes, bonuses claimed, and wagering activity on your account. This data is used to manage your account, calculate payouts, detect fraudulent activity, and comply with regulatory reporting requirements.

3.5 Technical & Usage Data

We automatically collect technical information when you access the Platform, including: your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, time spent on pages, and actions taken within the Platform. This data is used for security monitoring, fraud prevention, and improving the Platform experience.

3.6 Communications Data

We retain records of communications between you and bk111, including live chat transcripts, email correspondence, and support ticket history. These records are used for quality assurance, dispute resolution, and compliance purposes.

4 How We Collect Your Data

bk111 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including via cookies and similar tracking technologies (see Section 11).
• Third-party sources: Identity and fraud screening data from KYC verification service providers, as well as publicly available information used to verify your identity or detect fraudulent activity.
• Payment processors: Transaction confirmation data from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and USDT TRC20 processing networks.

5 Legal Basis for Processing

bk111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your bk111 account, process transactions, calculate and pay out winnings, and provide the services described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and reporting obligations to licensing and regulatory authorities.
• Legitimate interests: Processing for the purposes of fraud prevention, security monitoring, platform improvement, and responsible gaming compliance, where these interests are not overridden by your privacy rights.
• Consent: Where required by applicable law, bk111 will seek your explicit consent before processing data for specific purposes, such as sending marketing communications. You may withdraw consent at any time by contacting support or updating your account communication preferences.

6 How We Use Your Personal Data

bk111 uses your personal data for the following purposes:

• Creating, maintaining, and managing your bk111 account
• Processing deposits, withdrawals, and other financial transactions in PKR and other supported currencies
• Verifying your identity and age in accordance with KYC and AML requirements
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activity
• Enforcing our Terms & Conditions and other applicable policies
• Administering bonuses, promotions, and loyalty programmes
• Responding to customer support queries and resolving disputes
• Sending transactional communications (account verification, deposit/withdrawal confirmations, security alerts)
• Sending promotional communications where you have consented to receive them
• Complying with responsible gaming obligations, including identifying and supporting players who may be experiencing problem gambling
• Analysing Platform usage to improve functionality, performance, and user experience
• Meeting regulatory reporting and record-keeping requirements

7 Sharing Your Personal Data

bk111 does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties only where necessary and in accordance with applicable law:

7.1 Payment Processors

We share necessary financial and identity data with JazzCash, Easypaisa, banking partners (HBL, UBL, Meezan Bank, Bank Alfalah), and card networks (Visa, Mastercard) to process deposits and withdrawals to and from your bk111 account.

7.2 KYC & Fraud Prevention Providers

We engage accredited third-party identity verification and fraud screening providers to assist with KYC compliance. These providers process identity document data solely on our behalf and under strict data processing agreements.

7.3 Technology & Platform Service Providers

We share data with cloud hosting, data analytics, customer support platform, and game content providers who process data on our behalf under contractual data protection obligations. These providers do not have independent rights to use your data.

7.4 Regulatory & Law Enforcement Authorities

bk111 may disclose personal data to licensing authorities, financial intelligence units, law enforcement agencies, or other governmental bodies where required by applicable law, court order, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.

7.5 Corporate Transactions

In the event of a merger, acquisition, or sale of substantially all of bk111's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to this Policy that result from it.

8 International Data Transfers

bk111 may process or store your personal data on servers located outside Pakistan. Where personal data is transferred to jurisdictions that do not provide an equivalent level of data protection, bk111 will implement appropriate safeguards, such as contractual data protection clauses, to ensure your data is protected in accordance with applicable standards. By using the bk111 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy.

9 Data Retention

bk111 retains personal data for as long as your account is active and for a period following account closure as required by applicable legal, regulatory, and accounting obligations. As a general guideline:

• Active account data is retained for the duration of your account and for a minimum of 5 years after account closure.
• KYC and identity verification documents are retained for a minimum of 5 years following the end of the customer relationship, as required by AML regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support and communications records are retained for 3 years from the date of the last communication.
• Technical and usage data (logs) are retained for up to 12 months from collection.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an individual.

10 Security Measures

bk111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and bk111 servers
• AES-256 encryption for personal data stored at rest
• Multi-factor authentication options for player accounts
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing by independent third parties
• Fraud detection systems monitoring account activity in real time
• Incident response procedures for detecting and responding to data security events

While bk111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for notifying bk111 immediately if you suspect any unauthorised access to your account.

11 Cookies & Tracking Technologies

11.1 What We Use Cookies For

bk111 uses cookies and similar tracking technologies (such as local storage and session tokens) for the following purposes: maintaining your login session, remembering your language and display preferences, measuring Platform performance and usage patterns, and detecting fraudulent activity. bk111 does not use third-party advertising cookies.

11.2 Types of Cookies

• Essential cookies: Required for the Platform to function. These cannot be disabled as they are necessary for account authentication and security.
• Functional cookies: Used to remember your preferences and settings (e.g., preferred language, bet stake defaults). These can be disabled in your browser settings, but doing so may affect Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, enabling bk111 to improve functionality and performance. These can be disabled without affecting your ability to use the Platform.

11.3 Managing Cookies

You can manage or delete cookies through your browser settings. Instructions for managing cookies are available in the help documentation of all major browsers. Disabling essential cookies will prevent you from logging in to your bk111 account.

12 Your Rights

Subject to applicable law, bk111 players have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data bk111 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to bk111's legal obligations to retain certain data (e.g., AML record-keeping requirements).
• Right to restriction: You may request that bk111 restrict processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact bk111 support. We will respond to all requests within 30 days. We may require identity verification before processing your request.

13 Children's Privacy

The bk111 Platform is strictly intended for adults aged 18 years and over. bk111 does not knowingly collect personal data from persons under the age of 18. If bk111 becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on the bk111 Platform, please contact us immediately at [email protected].

14 Third-Party Services

The bk111 Platform integrates third-party services including game providers (Evolution Gaming, Pragmatic Play, JILI, PG Soft, and others), payment processors, and analytics tools. These third parties may collect data independently in accordance with their own privacy policies. bk111 is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services you interact with.

15 Changes to This Privacy Policy

bk111 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email or in-Platform notification at least 14 days before the changes take effect, except where immediate amendment is required by law. The updated Policy will be published on this page with a revised "Last updated" date. Continued use of the bk111 Platform following the effective date of a Policy update constitutes your acceptance of the revised Policy.

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bk111, please contact our support team. All privacy-related requests will be handled by bk111's data protection contact.

Email (plain text only): [email protected]

Live chat is available 24/7 through the bk111 Platform after logging in to your account. Our support team is fully English-language capable and available across all Pakistani time zones.